Engine light is on - Page 2 - Mercedes CLA Forum
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post #11 of 47 Old 10-31-2013, 02:08 PM Thread Starter
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ok, here is what happened this morning.

I made an appointment at 7:45 am today. When I was driving on the way to the service, my service advisor called me. ( I know this guy for more than 7 yrs. )

Service advisor: Are you coming in due to the engine light on problem?

I: Yes.

I filled the service form on their website instead of call him directly, cause I know I probably will be rejected or dismissed by the same excuse. I am trying to get a engine code from there.

Then he said: The engine light on is a known problem, they are trying to fix the problem. The new program will be sent to us in about 2 weeks, you can call me two weeks later so I can arrange the appointment for you.

I: Don't you need to check if there is anyother problem on the engine?

Service advisor: No, lots of CLA has the same problem, it's because the sensor is too sensitive, it's not a big deal, nothing wrong with the engine.

I: humm.....O..k...., but can you turn off the engine light for me, it's very irritating to me. ( To me, I don't know what going on there, the engine light on always makes me feel it's gonna be explored within next several seconds...=.= )

Service advisor: Sorry we can't do that, We can not keep your new car in our facility (due to that problem).

I guess they don't want to have a record on that, otherwise I can use that as an evidence to say the car is a lemon car.

I: So will you call me when you get the new program two weeks later? It's gonna be like a recall, right?

Service advisor: umm, it'd be better if you can give me a call, too many CLA (or customers he said I don't remember) here I need to take care; and yeah, every CLA needs to install the new program.

Conversation is over.
I type this by my memory, not exectly the words we were using, just in case.



I knew I am gonna get this kind of result, that's why I came here yesterday and asked what should I do.

What do you think? Any good ideas about next step?

Last edited by eslite.louis; 10-31-2013 at 02:11 PM.
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post #12 of 47 Old 10-31-2013, 02:51 PM
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Originally Posted by eslite.louis View Post
ok, here is what happened this morning.

I made an appointment at 7:45 am today. When I was driving on the way to the service, my service advisor called me. ( I know this guy for more than 7 yrs. )

Service advisor: Are you coming in due to the engine light on problem?

I: Yes.

I filled the service form on their website instead of call him directly, cause I know I probably will be rejected or dismissed by the same excuse. I am trying to get a engine code from there.

Then he said: The engine light on is a known problem, they are trying to fix the problem. The new program will be sent to us in about 2 weeks, you can call me two weeks later so I can arrange the appointment for you.

I: Don't you need to check if there is anyother problem on the engine?

Service advisor: No, lots of CLA has the same problem, it's because the sensor is too sensitive, it's not a big deal, nothing wrong with the engine.

I: humm.....O..k...., but can you turn off the engine light for me, it's very irritating to me. ( To me, I don't know what going on there, the engine light on always makes me feel it's gonna be explored within next several seconds...=.= )

Service advisor: Sorry we can't do that, We can not keep your new car in our facility (due to that problem).

I guess they don't want to have a record on that, otherwise I can use that as an evidence to say the car is a lemon car.

I: So will you call me when you get the new program two weeks later? It's gonna be like a recall, right?

Service advisor: umm, it'd be better if you can give me a call, too many CLA (or customers he said I don't remember) here I need to take care; and yeah, every CLA needs to install the new program.

Conversation is over.
I type this by my memory, not exectly the words we were using, just in case.



I knew I am gonna get this kind of result, that's why I came here yesterday and asked what should I do.

What do you think? Any good ideas about next step?
Not sure if it's clear from reading it (read it twice), did he offer you a loaner, did you ask for one, I agree that I wouldn't want to drive a car where you don't know what's wrong, and the engine light is constantly on.

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post #13 of 47 Old 10-31-2013, 03:04 PM Thread Starter
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He called and said no need to come in.
I didn't even have a chance to approach the service facility.
No loaner, just wait for two weeks with the light on.
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post #14 of 47 Old 10-31-2013, 03:06 PM
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Originally Posted by eslite.louis View Post
He called and said no need to come in.
I didn't even have a chance to approach the service facility.
No loaner, just wait for two weeks with the light on.
I'm shocked.. keep us posted, glad you are making progress!

How much mileage did you have again when the light turned on, @eslite.louis?

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post #15 of 47 Old 10-31-2013, 03:24 PM Thread Starter
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The light was turning on when it was 296 miles, which was the 4th day morning after I got the car.

I also wrote an email to MBUSA Customer Support yesterday, they haven't give me any response yet.
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post #16 of 47 Old 10-31-2013, 04:05 PM
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Originally Posted by BenzFan View Post
S63 AMG Loaner Car or demand a buy back
agreed.

haha

in all seriousness I'd ask for the code and look it up online yourself to see if anyone else has the issue.
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post #17 of 47 Old 10-31-2013, 05:56 PM Thread Starter
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Just got the response from MBUSA Customer Support .

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post #18 of 47 Old 10-31-2013, 08:15 PM
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Originally Posted by eslite.louis View Post
Just got the response from MBUSA Customer Support .

Sounds like they said the same thing your dealer did. That sucks

Joe

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post #19 of 47 Old 11-05-2013, 02:50 PM
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@eslite.louis Did you hear anything more from your dealer on this, inquiring minds want to know!

Joe

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post #20 of 47 Old 11-05-2013, 03:11 PM Thread Starter
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Originally Posted by CLAJoe View Post
@eslite.louis Did you hear anything more from your dealer on this, inquiring minds want to know!

Joe
Hi Joe,

The sales called me on Monday and said the new software is ready to install.

I am planning to do it on Thursday.
Anything you think I should I ask for?
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