ok, here is what happened this morning.
I made an appointment at 7:45 am today. When I was driving on the way to the service, my service advisor called me. ( I know this guy for more than 7 yrs. )
Service advisor: Are you coming in due to the engine light on problem?
I filled the service form on their website instead of call him directly, cause I know I probably will be rejected or dismissed by the same excuse. I am trying to get a engine code from there.
Then he said: The engine light on is a known problem, they are trying to fix the problem. The new program will be sent to us in about 2 weeks, you can call me two weeks later so I can arrange the appointment for you.
I: Don't you need to check if there is anyother problem on the engine?
Service advisor: No, lots of CLA has the same problem, it's because the sensor is too sensitive, it's not a big deal, nothing wrong with the engine.
I: humm.....O..k...., but can you turn off the engine light for me, it's very irritating to me. ( To me, I don't know what going on there, the engine light on always makes me feel it's gonna be explored within next several seconds...=.= )
Service advisor: Sorry we can't do that, We can not keep your new car in our facility (due to that problem).
I guess they don't want to have a record on that, otherwise I can use that as an evidence to say the car is a lemon car.
I: So will you call me when you get the new program two weeks later? It's gonna be like a recall, right?
Service advisor: umm, it'd be better if you can give me a call, too many CLA (or customers he said I don't remember) here I need to take care; and yeah, every CLA needs to install the new program.
Conversation is over.
I type this by my memory, not exectly the words we were using, just in case.
I knew I am gonna get this kind of result, that's why I came here yesterday and asked what should I do.
What do you think? Any good ideas about next step?
Last edited by eslite.louis; 10-31-2013 at 02:11 PM.