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Engine light is on

50206 Views 46 Replies 14 Participants Last post by  Timothy Muir
I bought a CLA250 on last Friday ( 10/25/13 ). Three days later, my engine light was on on the way to my office, the mileage was around 296 miles.

This Monday (10/28/13), I drove back to the dealer, and they said someone has the same problem, and has already noticed the Mercedes. It is a program issue, it won't effect the car and safety; now the engineers are trying to fix up the problem with re-programing. Once they are done, they will let me know so I can bring the car to the dealership to install it.

They told me this before I sent it to the maintenance, I don't know if they were trying to avoid me to get the official record or what? Right now I'm still driving the car with the engine light on.

Any suggestion? What should I do right now?

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Hi Joe,

1. I am in LA and yes we do have.
Here it is.
Lemon Laws

2. I am still driving the car with engine light on, so no loaner car so far.

3. No, the sales tried to convince me that's just a small program issue and won't cause any problem, I guess they are trying to stay down.

I read the thread that you mention yesterday, I just want to know what's the best way that people think to solve this problem.

Thanks for your response.
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That's a very good point.
I just made my appointment tomorrow morning.
I will let you know what's going on here.
It would be great to have a code reader handy to see what engine code was thrown to get an idea. Did they present you with that at the dealership?
No, they didn't.
I'm gong back to the dealer tomorrow and see if I can get the code.
ok, here is what happened this morning.

I made an appointment at 7:45 am today. When I was driving on the way to the service, my service advisor called me. ( I know this guy for more than 7 yrs. )

Service advisor: Are you coming in due to the engine light on problem?

I: Yes.

I filled the service form on their website instead of call him directly, cause I know I probably will be rejected or dismissed by the same excuse. I am trying to get a engine code from there.

Then he said: The engine light on is a known problem, they are trying to fix the problem. The new program will be sent to us in about 2 weeks, you can call me two weeks later so I can arrange the appointment for you.

I: Don't you need to check if there is anyother problem on the engine?

Service advisor: No, lots of CLA has the same problem, it's because the sensor is too sensitive, it's not a big deal, nothing wrong with the engine.

I: humm.....O..k...., but can you turn off the engine light for me, it's very irritating to me. ( To me, I don't know what going on there, the engine light on always makes me feel it's gonna be explored within next several seconds...=.= )

Service advisor: Sorry we can't do that, We can not keep your new car in our facility (due to that problem).

I guess they don't want to have a record on that, otherwise I can use that as an evidence to say the car is a lemon car.

I: So will you call me when you get the new program two weeks later? It's gonna be like a recall, right?

Service advisor: umm, it'd be better if you can give me a call, too many CLA (or customers he said I don't remember) here I need to take care; and yeah, every CLA needs to install the new program.

Conversation is over.
I type this by my memory, not exectly the words we were using, just in case.

I knew I am gonna get this kind of result, that's why I came here yesterday and asked what should I do.

What do you think? Any good ideas about next step?
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He called and said no need to come in.
I didn't even have a chance to approach the service facility.
No loaner, just wait for two weeks with the light on.
The light was turning on when it was 296 miles, which was the 4th day morning after I got the car.

I also wrote an email to MBUSA Customer Support yesterday, they haven't give me any response yet.
Just got the response from MBUSA Customer Support .

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@eslite.louis Did you hear anything more from your dealer on this, inquiring minds want to know!

Hi Joe,

The sales called me on Monday and said the new software is ready to install.

I am planning to do it on Thursday.
Anything you think I should I ask for? :D

I mean should I ask for anything that could be the evidence I can use in the future~ XD...
Sorry about the late.
the code is P24D62A

After re-install the program, everything looks ok now.
Hopefully nothing will happen anymore. :p
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