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Daimler AG CEO Dieter Zetsche says that Mercedes Benz is lagging behind other luxury brands in the US, but it hopes to be back on top in the next three years. In the 2013 US Customer Service Index Study of JD Power and Associates - Mercedes Benz ranked 9th out of the 11 luxury brands in the report. The top three ranking brands were Lexus, Cadillac and Jaguar.

Would you consider buying a different luxury brand because of the low ranking of Mercedes Benz in customer satisfaction?
 

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Im surprised.
Can you post the full report? I'd like to see what brands ranked high...I think Lexus would be higher up.
 

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I can't find the full list, but as I said before the top three ranking brands were 1. Lexus 2. Cadillac 3. Jaguar.
 
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