Mercedes-Benz sits atop the American Customer Satisfaction Index (CSI) followed by Lexus, Toyota, Subaru, and Honda.
Mercedes had the highest score with 88/100. The index measures factors such as dealership experience and quality versus price.
So a Benz customer is a happy customer according to this.
I was most surprised to not see the other Germans near the top of this list as well.
Mercedes had the highest score with 88/100. The index measures factors such as dealership experience and quality versus price.
So a Benz customer is a happy customer according to this.
I was most surprised to not see the other Germans near the top of this list as well.