[mr.smith]

Mercedes-Benz sits atop the American Customer Satisfaction Index (CSI) followed by Lexus, Toyota, Subaru, and Honda.

Mercedes had the highest score with 88/100. The index measures factors such as dealership experience and quality versus price.

So a Benz customer is a happy customer according to this.

I was most surprised to not see the other Germans near the top of this list as well.

 

[AMG]

What other car makers were at the top?

Not surprised to see Mercedes-Benz sitting at this level, all my experiences at a Mercedes dealer have been top notch and beats all my other dealership experiences at other car makers dealers.

 

[Giovanni S.]

Yeah where the heck is BMW? I thought they would at least be in the top 5....